We understand that your gear is an important investment, and we want to get it right! If, for any reason, you are not completely satisfied, just return your purchase within 30 days by ground mail. Product must be new, unworn, with tags on. You can choose to either exchange the product or receive a complete refund (excluding shipping charges). Returns can also be processed at either Savoy Equipment locations.
If you have received a defective product please fill out the Warranty Claim Form. We will resolve any issues in a timely manner. You will be required to provide your original receipt and photos of the defects.
RETURNING AN ITEM
If you would like to return the item(s) from a Canadian address, please fill out the return authorization form below in the link below. A return shipping label will be automatically generated and sent to your e-mail address. You will need your 4-digit Pfanner Canada Order # (in the order confirmation that was sent to you when you placed your order), as well as the billing and/or shipping postal code.
FROM THE USA
If you would like to return the item(s) from an American address, please send an e-mail to firstname.lastname@example.org and request a return label. Some shipping fees may apply for return shipping from American addresses.
Returns can be sent to:
Savoy Equipment Ltd.
ATTN: Pfanner Returns
1929 Windsor Road
Kelowna, BC, V1Y 4R6