Warranty Claim Form: Protos® Helmets

If you believe you have received a defective product, please fill out the form below and upload the required documents. Accepted file formats include .png, .jpg, and .pdf.

Please note that Pfanner does not have an official warranty policy, and requests are considered on a case-by-case basis.

Warranty Claim Form: Protos Helmets

  • Personal Information

  • Product Information

  • In the inside of the front brim of your Protos, there will be a Serial number starting with the letters "US". Please locate and provide this infromation, and take a photo if available.
  • In the inside of the front brim of your Protos, there will be a date listed in this format: MM/YYYY. Please locate and provide this infromation, and take a photo if available.
  • Please provide details regarding how the damage occured, if known.
  • Drop files here or
    Accepted file types: jpg, png, pdf, jpeg, pdf, Max. file size: 3 MB.
      If your photos are too big to upload, you can use a free online file compressor, such as https://imagecompressor.com/, to make them smaller.
    • Purchase Information

    • If your dealer is not on this list, that dealer is not part of our distribution network and therefore we are unable to provide warranty repair services. In this case, please contact your retailer directly for support.
    • MM slash DD slash YYYY
    • Accepted file types: jpg, png, pdf, jpeg, Max. file size: 1 MB.