Why are the prices different on my invoice than they were online?

Understanding Currency Exchange: USD to CAD

To understand currency exchange, please know that Pfanner Canada operates in Canada. Therefore, all final invoices reflect Canadian Dollar Values.

On your final invoice, you will find a section labelled Payment Details. The USD amount is shown as a Memo in that section. This is the USD amount that was charged to your credit card.

If you would like to verify the amount, we encourage you to check your statement. This will show the US dollar value charged to your card matches the US dollar value on your online order (and in the payment memo).

In summary, the prices on your invoice may differ from what you initially saw online because the online prices were listed in US dollars. Contrarily, the invoice reflects Canadian Dollars.

However, if you believe there has been a mistake in your charges, you may contact us here. We will be sure to address the issue promptly. We will also be happy to answer any additional questions you may have about understanding currency exchange.

Here is an example of a final invoice for a US Customer:
Yellow indicates Canadian Dollar values
Green indicates final US Dollar value

Invoice Example for understanding currency exchangeIf you wish to receive a detailed breakdown of your purchase in USD, feel free to get in touch with us. Of course, we will be happy to provide you with a second copy that contains USD values in the notes.

Please note: if you processed your order in Canadian dollar values with a US credit card, your card will automatically complete the currency conversion for you. However, keep in mind that some card providers charge a conversion fee. Unfortunately, we have no control over these policies, and they vary depending on the bank and the card contract. Please contact your provider if you have any questions about these fees.