Understanding Currency Exchange: USD to CAD
What is currency exchange?
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Money is different in every country. The U.S. uses US dollars (USD). Canada uses Canadian dollars (CAD).
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When you buy something from another country, your bank converts your dollars into their dollars.
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The price in their money may look different, but your credit card only charges the USD amount you agreed to.
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Any difference you see is just the the conversion from USD to CAD — it does not cost you extra.
Example:
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Item price: $10 CAD
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Your card charges: $8 USD (exactly what you pay)
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The “difference” is just the central banks exchanging dollars.
READING OUR RECEIPTS
Pfanner Canada is in Canada, so all final invoices show Canadian dollars (CAD).
On your invoice, look at Payment Details. The USD amount shown there is exactly what was charged to your credit card.
You can also check your credit card statement. The USD charged will match the USD shown online and in the payment details.
Why prices look different:
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Online prices are in U.S. dollars (USD).
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Final invoices are shown in Canadian dollars (CAD), even though you actually paid in U.S. dollars
Here is an example of a final invoice for a US Customer:
Yellow = Canadian Dollar values
Green = US Dollar value
If you want a detailed breakdown of your purchase in USD, just contact us. We can send you a copy of your invoice with USD amounts in the notes.
If you think there’s a mistake, contact us and we’ll look into it. We’re also happy to answer questions about currency exchange.
Important:
- If you paid in CAD with a U.S. credit card, your card automatically converts it to USD.
- Some banks may charge a conversion fee. We don’t control these fees — they depend on your bank and card.
- Contact your bank if you have questions about these fees.